Terms & Conditions
Please read these Terms and Conditions carefully before using the HelixCura Hospital Management System.
Effective Date: 1st January 2025
Last Updated: March 2025
Governed under Indian Law
These Terms and Conditions (“Terms”) govern your use of the HelixCura Hospital Management System (“Platform”), operated by Swastham Heart Care Private Limited, located at 1st floor, 1-B, Pulse Doctor House, Beside Venus Hospital, Lal Darwaja, Surat – 395003, Gujarat, India.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and HelixCura regarding your use of the Platform.
If you have any questions about these Terms, please contact us at info@swasthamheartcare.com before using the Platform.
Contents
Acceptance of Terms
Agreement to Terms
By accessing, registering for, or using the HelixCura Hospital Management System (“Platform”), you (“User”, “Healthcare Provider”, or “Authorised Personnel”) agree to be bound by these Terms and Conditions. These Terms apply to all users including hospital administrators, doctors, nurses, support staff, and patients accessing the Platform.
Eligibility
Use of HelixCura is intended for registered healthcare facilities and their authorised personnel. Individual patient access is provided through the facility using HelixCura. You must be at least 18 years of age, or have obtained parental/guardian consent, to use this Platform.
Description of Services
Platform Overview
HelixCura provides a comprehensive Hospital Management System that includes appointment scheduling, patient registration and record management, electronic medical records (EMR), billing and invoicing, clinical workflow management, staff and doctor management, and reporting tools — delivered through a secure web-based platform.
Service Availability
We strive to maintain 99.9% platform uptime. However, scheduled maintenance windows, technical upgrades, or unforeseen circumstances may occasionally affect availability. We will provide advance notice where possible and work to minimise disruption to healthcare operations.
No Medical Advice
HelixCura is a healthcare management and administrative tool. The Platform does not provide medical advice, diagnosis, or treatment recommendations. All clinical decisions remain the sole responsibility of qualified and licensed healthcare professionals. HelixCura is a tool to support healthcare operations, not a substitute for professional medical judgement.
User Obligations & Responsibilities
Authorised Use Only
You agree to use HelixCura solely for its intended purpose of healthcare management within your registered facility. Unauthorised access, data scraping, reverse engineering, or use of the Platform for any illegal or unethical purpose is strictly prohibited.
Account Security
You are responsible for maintaining the confidentiality of your login credentials. You must immediately notify us at info@swasthamheartcare.com if you suspect any unauthorised access to your account. HelixCura will not be held liable for any loss or damage resulting from failure to maintain account security.
Data Accuracy
Healthcare providers and staff are responsible for ensuring the accuracy of patient records, medical histories, appointment data, and all information entered into the Platform. HelixCura cannot guarantee the accuracy of data input by users and shall not be held liable for errors arising from incorrect data entry.
Patient Consent
Healthcare facilities using HelixCura are responsible for obtaining valid and informed consent from patients before collecting, storing, or sharing their personal and medical information through the Platform.
Compliance with Laws
You agree to use HelixCura in full compliance with all applicable laws and regulations, including but not limited to the Information Technology Act 2000, the Digital Personal Data Protection Act 2023 (India), applicable state medical regulations, and any other relevant healthcare data privacy laws.
Prohibited Activities
You Must Not
Use the Platform to engage in any unlawful activity; share or disclose patient data to unauthorised parties; attempt to gain unauthorised access to any part of the system; upload malicious software, viruses, or harmful code; misrepresent your identity or credentials; use automated bots or scripts to access the Platform; circumvent security measures or authentication systems; share your access credentials with unauthorised individuals.
Consequences of Violation
Violation of these prohibitions may result in immediate suspension or termination of access to HelixCura, legal action under applicable Indian laws, and reporting to relevant regulatory authorities. We reserve the right to take all necessary legal steps to protect the Platform and its users.
Data Privacy & Communications
Data Handling
The collection, storage, and use of personal and medical data through HelixCura is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions. By using HelixCura, you also agree to the terms of our Privacy Policy.
Patient Communication Responsibility
Healthcare facilities are solely responsible for the content, accuracy, and appropriateness of communications sent to patients through the HelixCura Platform. Patients may opt out of automated communications at any time.
Limitation of Liability
Platform Limitations
HelixCura is provided on an ‘as is’ and ‘as available’ basis. While we strive to maintain a reliable and secure platform, we do not guarantee uninterrupted or error-free service. To the maximum extent permitted by law, HelixCura and Swastham Heart Care Private Limited shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use the Platform.
Medical Decisions
HelixCura expressly disclaims all liability for clinical decisions, medical treatments, diagnoses, or health outcomes. All medical decisions remain the exclusive responsibility of qualified, licensed healthcare professionals using the Platform.
Third-Party Services
HelixCura may integrate with third-party services to support platform operations. We are not responsible for the availability, performance, or policies of third-party services. Any issues arising from third-party integrations should be directed to the respective service providers.
Maximum Liability
In no event shall HelixCura's total cumulative liability to a healthcare facility exceed the total fees paid by that facility to HelixCura in the three (3) months preceding the event giving rise to the claim.
Intellectual Property
Ownership
All content, design, software, code, branding, logos, and materials on the HelixCura Platform are the exclusive intellectual property of Swastham Heart Care Private Limited and are protected under applicable Indian and international intellectual property laws.
Limited Licence
HelixCura grants you a limited, non-exclusive, non-transferable, revocable licence to use the Platform solely for your healthcare management operations. You may not copy, modify, distribute, sell, or create derivative works based on HelixCura's intellectual property without prior written consent.
User Content
Healthcare facilities retain ownership of patient data and records entered into the Platform. By using HelixCura, you grant us a limited licence to process and store this data solely for the purpose of providing the services described in these Terms.
Termination & Suspension
Termination by User
Healthcare facilities may discontinue use of HelixCura at any time by providing written notice to info@swasthamheartcare.com. Upon termination, we will provide a transition period for data export in accordance with your service agreement.
Termination by HelixCura
We reserve the right to suspend or terminate access to the Platform immediately if a user violates these Terms and Conditions, engages in fraudulent activity, fails to make payment, or if required by applicable law.
Data Post-Termination
Upon termination, we will retain your data for a period as specified in your service agreement or as required by applicable medical record retention laws, after which it will be securely deleted or returned as mutually agreed.
Governing Law & Dispute Resolution
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. The courts of Surat, Gujarat, India, shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms.
Dispute Resolution
In the event of any dispute, the parties agree to first attempt to resolve the matter through good faith negotiation. If resolution cannot be reached within 30 days, the dispute may be escalated to arbitration under the Arbitration and Conciliation Act, 1996 (India) with a single arbitrator seated in Surat, Gujarat.
Changes to These Terms
HelixCura reserves the right to update or modify these Terms and Conditions at any time. Material changes will be communicated via email or a prominent notice on the Platform. The updated Terms will be effective from the date of publication.
Your continued use of the Platform after any changes are made constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.
Questions About These Terms?
If you have any questions or concerns about these Terms and Conditions, please reach out to our team.