Privacy Policy
Your privacy matters to us. Learn how HelixCura collects, uses, and protects your personal and health information.
Effective Date: 1st January 2025
Last Updated: March 2025
Governed by the laws of India
HelixCura (“we”, “our”, or “us”) is a Hospital Management System developed and operated by Swastham Heart Care Private Limited, headquartered at 1st floor, 1-B, Pulse Doctor House, Beside Venus Hospital, Lal Darwaja, Surat – 395003, Gujarat, India.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information and health data when you use the HelixCura platform — including our web application, mobile interfaces, and related services.
By accessing or using HelixCura, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us at info@swasthamheartcare.com.
Contents
Information We Collect
Personal Identification Information
When you register or use HelixCura, we collect information such as your full name, email address, phone number, date of birth, gender, and address. This information is essential for managing your profile and providing personalised healthcare services.
Medical & Health Information
As a Hospital Management System, HelixCura collects and stores medical records, appointment history, clinical notes, prescriptions, diagnostic reports, treatment details, and other health-related data. This information is collected solely to support your healthcare journey and enable your medical providers to deliver proper care.
Contact & Communication Data
We collect information you provide when you contact us through our contact form, email, or phone — including your message, subject, and any attachments — to respond to your inquiries effectively.
Usage & Technical Data
We automatically collect technical data including IP address, browser type, device information, pages visited, and session duration. This helps us improve system performance, diagnose issues, and enhance the user experience.
How We Use Your Information
Healthcare Service Delivery
Your personal and medical information is used to schedule appointments, maintain patient records, generate invoices, manage clinical workflows, and facilitate communication between patients and healthcare providers within the HelixCura platform.
Communication Notifications
With your explicit consent, HelixCura may send appointment confirmations, reminders, follow-up notifications, and important health alerts via SMS or email to keep you informed about your healthcare needs. You may opt out of these communications at any time.
Platform Improvement
Aggregated, anonymised usage data is used to improve our system features, identify technical issues, and enhance the overall experience for healthcare providers and patients.
Legal & Compliance
We may process your data to comply with applicable legal obligations, respond to lawful requests from regulatory authorities, and enforce our Terms and Conditions.
How We Protect Your Data
Technical Security Measures
HelixCura implements industry-standard security measures including SSL/TLS encryption for data in transit, encrypted storage for sensitive health records, secure authentication mechanisms, and regular security audits to protect your information from unauthorised access, alteration, or disclosure.
Access Controls
Access to patient data and medical records is strictly role-based. Only authorised healthcare professionals and staff with verified credentials can access sensitive health information. All access events are logged in our audit trail for accountability.
Data Integrity
We maintain data backup systems and disaster recovery protocols to ensure your health records remain safe, accurate, and available when needed by authorised medical personnel.
Data Sharing & Disclosure
Healthcare Providers
Your health information may be shared with doctors, nurses, and other authorised medical staff within your treating healthcare facility using HelixCura, strictly for the purpose of providing you medical care.
Third-Party Service Providers
We may share limited data with trusted third-party service providers who assist in operating our platform. These providers are contractually bound to maintain confidentiality and security standards.
No Sale of Personal Data
HelixCura does not sell, rent, or trade your personal or medical information to any third party for commercial purposes. Your health data is used exclusively for healthcare service delivery.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our legal rights or the safety of any person.
Your Rights
Right to Access
You have the right to request a copy of the personal and medical data we hold about you. Authorised patients and healthcare professionals can access their records through the HelixCura platform or by contacting us.
Right to Correction
If you believe any information we hold about you is inaccurate or incomplete, you may request correction by contacting your healthcare provider or reaching us at info@swasthamheartcare.com.
Right to Deletion
Subject to applicable laws and medical record retention requirements, you may request deletion of your personal data. Please note that certain medical records may be required to be retained for legally mandated periods.
Communication Opt-Out
You may opt out of email communications or SMS reminders at any time by contacting us or updating your preferences through your healthcare provider.
Data Retention
Medical Records
Medical records and health information are retained in accordance with applicable Indian healthcare regulations and legal requirements. Typically, adult patient records are maintained for a minimum of 3 to 7 years following the last date of treatment.
Account Data
If a healthcare facility discontinues using HelixCura, data is retained for a transition period as agreed upon in the service agreement, after which it is securely deleted or returned to the organisation.
Electronic Communications
SMS & Email Notifications
HelixCura may send patients and healthcare providers appointment reminders, booking confirmations, follow-up notifications, and important health alerts via SMS or email. Standard message and data rates from your mobile carrier may apply.
Message Opt-Out
You can opt out of SMS or email notifications at any time by contacting your healthcare provider. Opting out will not affect your access to healthcare services but may limit automated reminders.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy regularly.
Your continued use of HelixCura after any changes to this Privacy Policy constitutes your acceptance of the updated terms.
Privacy Concerns?
If you have questions about this Privacy Policy or how your data is handled, please contact our team.